(585) 738-0005
FAQs
Q: Are estimates free?
A: Estimates provided over the phone and email are free. If you require a quote in person, we have a trip charge that, depending on the property location and the project's final cost, we will refund it in your final invoice, if the job bid is approved (only for jobs $1000 and above).
Q: Do you schedule appointments during Saturdays, Sundays, and Holidays?
A: At this time we do not have availability during weekends and major holidays (Independence Day, Thanksgiving, Christmas Day, New Year's Day, and other holidays -please check Google for any dates when we will be closed).
Q: Do you charge by the job or by the hour?
A: We charge by the hour for most jobs. WThis insures that you pay only for amount of work performed. We have a two hour minimum to cover travel expenses for those quick fixes. For larger projects there are times where doing a whole job estimate is more appropriate. As we discuss what your project entails we will determine which route to take.
Q: Do I provide the materials necessary for my project?
A: In some cases, we prefer that you purchase some of the items needed for a job. Items such as light fixtures, faucets, toilets, shelves, ceiling fans, tile, laminate flooring, and others that are to our customer's liking or preference. Other items such as drywall (and other pertinent materials related to drywall repairs), wires, cables, junction boxes, and other specific parts for repairs are better purchased by us, so that we get the correct ones. However in some instances, we can give our customers a "shopping list" to allow them to purchase all the materials and parts. We offer delivery services for items needed to complete projects (for a small fee). Any items we purchase will be billed with attached purchase receipts along with any additional items supplied from our stock.
Q: How do I pay for any services rendered at my property?
A: Cash and check are preferred methods of payment, but we do accept credit or debit cards (3% card processing fee added to all jobs), or direct ACH deposits.
Q: Is your business insured?
A: We are fully insured with a general liability policy to protect your home in the unlikely event of an accident. Our employees are also insured with a worker's compensation policy to protect our handymen while on the jobs sites and enroute.
Q: Do I need to be at the property at the time of service?
A: It is not necessary, but we prefer to have someone at the home that is at least 18 years old. You may arrange for us to gain access to your property and to lock it after we leave. If you are out-of-state, we can provide pictures of the finish job that would be emailed along with the invoice. We treat your home with the utmost respect and care. The only thing we want to be sure about is that you leave arrangements for payment, if you are paying by check, or we can email you an invoice (due upon receipt) once the office receives the information from the handyman.
Q: How do I schedule an appointment?
A: You may schedule an appointment with us by either calling, texting or emailing us. We usually have availability within 1 to 5 days, depending on the season. We schedule jobs to be done Monday through Friday from 8 am to 6 pm (if it is a small job, we would schedule no later than 3 pm - if it is a larger job, we would not schedule after 2 pm). We do not schedule afterhours (between 7 pm and 7 am) or during the weekends.
Q: What kind of services do you offer?
A: We offer drywall repairs, painting, plumbing, electrical, small remodeling of kitchen and bathrooms, and other jobs. You may see a more detailed list of the services we offer at our Home Repair Services page. If we do not offer a certain service, please check our recommendations for referrals. Because of insurance liability reasons, we do not work with anything gas-related, roofing, pools or pool equipment, or repairs over 22 feet high. So please understand that it doesn't mean that we do not do the work for you, but if anything happens to our handymen, they will not be covered. And again, we may give you referrals if we do not perform certain services. We know the companies that we refer you to, but we are not affiliated with them.
Q: Do you require a deposit?
A: We only require a deposit for costly materials (special orders for doors, windows, flooring, paint, and others), if the cost is more than $100. Any refunds would require a re-stocking fee, depending on the supply company policies.